Factual corrections, privacy enquiries, partnership questions and general feedback are all welcome. This page gives the right address and expected response time for each type of query.
We are not BitStarz Casino. bitstarzcasinoo.com is an independent review platform - we don't operate the casino, hold your account, or process deposits, withdrawals or KYC decisions. If you have a question about an account matter at the casino itself - a stuck withdrawal, a disputed bonus, a closed account - start with BitStarz's own live chat. If that fails, the escalation route is the Curaçao Gaming Control Board. More detail on the dispute path is in the legality section of the main review. The about page explains what this site is and is not. For our scoring framework, see how we rate casinos. The reviewer behind the tests is Riley Fletcher. Use of this site is governed by our terms of use.
For everything relating to the review, the site's process or its editorial content, this is the right place.
| Topic | Response time | |
|---|---|---|
| Editorial corrections, outdated info, broken links | info | Under 48 hours |
| Privacy requests (access, correction, deletion) | info | Up to 30 days |
| Partnerships, press, operator relations | info | 5-10 business days |
| Tip-offs on payout problems or T&C changes | info | Under 48 hours |
| General feedback | info | Within a week |
All enquiries go to one inbox and are routed internally. A subject line identifying the topic speeds up prioritisation. Editorial corrections and payout tip-offs are handled first.
If a number in the BitStarz casino online review looks wrong, has aged or does not match what you now see at the operator, send us a message. Include the section, the specific claim, the correct figure if you have it, and any supporting evidence - a screenshot, a cashier URL, a support-chat transcript. Confirmed corrections are typically resolved within 48 hours. The full process is in the editorial policy.
Reader tip-offs are genuinely useful. Between scheduled re-tests, someone noticing something that has changed is the most reliable mechanism for keeping the review current. There is no reward beyond a thank-you, but each verified tip-off protects the next reader from acting on stale information.
Under the Australian Privacy Act 1988 and, where applicable, the EU General Data Protection Regulation, you have rights to access, correct and delete personal data we hold about you. Requests go to info with "Privacy" in the subject line. The standard response window is up to 30 days, matching the GDPR requirement. Full detail of what we collect, why and how long we keep it is in the privacy policy. Cookie detail is in the cookie policy.
For a request we can handle cleanly, include the email address you have used to write to us, roughly when you last did, and what you want: access, correction or deletion. We confirm identity before disclosing any personal information.
We are open to conversations with operator affiliate teams and related businesses - payment providers, game studios, compliance consultancies - about the practical side of coverage. We are not open to paid placements presented as editorial content, copy supplied by an operator's marketing team, or requests to adjust a score upward. The commercial model is disclosed completely on the affiliate disclosure page.
If you represent an affiliate programme for an AU-facing online casino and want to discuss a future review, we are willing to talk - but only after a complete two-week test cycle under the methodology at how we test casinos. We don't publish coverage of operators we have not personally tested. The sitemap gives a full index of pages on this site.
If you are reaching out because gambling has stopped being enjoyable, don't wait for a reply from us. Free confidential support is available at any hour via Gambling Help Online on 1800 858 858. For self-exclusion from Australian-licensed operators, the national register is BetStop. A full directory of Australian support services is on our responsible gambling page.
